Someone in the office says their computer is slow. It is three years old, so everyone figures it has reached the end of its laptop lifespan and it is time for a new one. Sometimes that is true. A lot of the tim...
A lot of small business owners have an IT budget with one line on it. It says something like “computer stuff,” and it covers Microsoft 365 and whatever broke last year. Then the server dies in Janua...
Most small businesses do not have a BYOD policy. They have a habit. Somebody asked if they could get work email on their phone, somebody said sure, and now half the staff has company email, files, and customer ...
Most owners look at their IT when something has already gone wrong. A file will not open, a laptop will not start, or an invoice got paid into a scammer’s account. By then it costs more to fix than it wou...
Here is a question I ask new clients, and it usually gets a long pause. When someone leaves your business, what happens to the files they were working on? The answer depends entirely on where those files lived,...
Your website is one of those things you set up once and then stop thinking about. It sits there, it shows your hours and your phone number, and nothing about it looks broken. That is exactly why a neglected web...
For about twenty years the advice for catching a scam email was the same. Look for bad spelling. Look for clumsy grammar. A real bank or a real supplier writes properly, so a message full of mistakes was probab...
The invoice looked ordinary. A PDF attachment, a familiar vendor name, a polite note about updated payment details. Halfway down the page sat a QR code with three words beside it: scan to pay. That code is quis...
By the time an employee hands in their notice, the decisions that will make their departure clean or messy have already been made. They were made in the first weeks of that person’s tenure, during employe...
The urgent payment request arrives from the CEO. The writing style is exactly right. The email references the current project, the correct vendor, and a plausible reason the wire needs to go out today. There...