Frequently Asked Questions

ParJenn isn’t just another MSP—we’re a security-first partner built for small business needs. While most providers treat cybersecurity as an add-on, we make it the foundation.

Every client receives our Core Security Suite, proactive IT guidance, and fast local support from a team that truly understands Southeast Texas business. We don’t just fix problems—we prevent them.

Most free antivirus tools offer limited protection and lack modern threat detection like ransomware, phishing, and zero-day attacks.

At ParJenn Technologies, every client receives enterprise-grade endpoint protection as part of our Core Security Suite—because basic just isn’t enough anymore.

Managed IT Services mean outsourcing your technology operations to a dedicated provider like ParJenn. We manage your network, servers, devices, and security—all for a predictable monthly fee.

It’s proactive support, ongoing system maintenance, and built-in cybersecurity, all in one.

Cloud backup securely stores your critical business data offsite so it’s safe from theft, hardware failure, or disasters. ParJenn offers encrypted, automated backups you can count on—no manual drives, no risk of losing your work.

Response times are defined in your service agreement. We set clear SLAs based on your needs—and most support tickets receive same-day or next-business-day resolution.

We recommend taking note of any error messages, unusual behavior, and recent changes to your system. Screenshots can help, too. Having this ready allows our support team to troubleshoot faster and more accurately.

Absolutely. Many of our clients have in-house IT staff. We provide co-managed IT services, helping your team with advanced cybersecurity, infrastructure projects, or extra coverage when needed.

Managed IT Services are billed monthly based on the size and complexity of your business. Our pricing includes proactive support, monitoring, and cybersecurity—often for less than what you’d pay to recover from just one outage or breach.

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals.

We customize each service package for your unique business, so you only pay for what you need.

ParJenn serves as your “one-stop-shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

We’re platform-agnostic. Whether you use Microsoft 365, Google Workspace, Windows, Mac, cloud servers, or on-prem setups—we’ve got you covered.

We use top-tier tools to detect, block, and respond to threats before they impact your business. Our layered defense includes 24/7 monitoring, automated patching, phishing filters, and continuous risk analysis.